Order support and returns at Classroom Keepsakes

What should you do if a teacher gift arrives wrong?

A plaque engraved with one teacher's name and a class message cannot be given to anyone else, which is why the organizer approves a proof first. If the gift arrives damaged, or a word on it differs from the proof you signed off, write to Classroom Keepsakes with the order reference as soon as you open the parcel. Should you be unhappy with the gift you received, the approved policy below provides a 100% satisfaction refund. Tell us when the reception or Appreciation Week presentation is, so the next step fits the time left.

What should a report about a teacher gift include?

The order reference and the name of the school or PTA that placed the order.
Which gift is affected: the teacher's name as engraved and the piece it is on.
A clear photo of the plaque or apple and, for damage, of the wrap and carton it came in.
The line from the approved proof that the engraving should have matched.
The date the gift is to be presented and whether the teacher has seen it.

Order terms for teacher appreciation plaques

Before accepting: Your teacher appreciation plaques are made to the approved specification, so read the cancellation, return and remedy terms in the written quote first. An illustration does not establish a stocked product or a standard return arrangement.
Reporting an issue: Contact Classroom Keepsakes promptly with the order reference, the affected teacher appreciation plaques, the problem and photographs where useful, and keep the approved proof for comparison.
Damage or missing items: Keep the packaging, photograph the package and contents, check the packing list and share the delivery date.
Changes after approval: Report a changed “Teacher” line, date or dimension at once. Whether it can still be made depends on the stage of work and the order terms; any revised cost or schedule is confirmed before proceeding.
Remedies and refunds: Classroom Keepsakes explains the remedy, any return instructions and processing under your order terms and statutory rights. Wait for those instructions before sending anything back.

Which Classroom Keepsakes piece is affected?

Name the piece as the collection does, and check the lines its proof fixed:

Teacher Appreciation Plaque: Teacher, Message, From and School year lines
Teacher of the Year Plaque: Teacher, Award, Presented by and School year lines
Crystal-Style Apple Acrylic Award: Teacher, Message, From and Year lines
Teacher Years-of-Service Plaque: Teacher, Milestone, School and Service years lines
Classroom Impact Acrylic Award: Teacher, Recognition, Message and Year lines
Teacher Retirement Plaque: Teacher, Service years, Message and From lines
Department & Grade-Level Team Award: Team, Contribution, School and Year lines
Full-Color Thank-You Photo Plaque: Teacher, Photo caption, Message, Class and Year lines
Custom Teacher Desk Nameplate: Display name, Subject and School lines

Satisfaction refund: If you are not happy with your order, we offer a 100% satisfaction refund. Contact us with your order reference so we can arrange the next step.

Contact Classroom Keepsakes about your order.

Business contact

Classroom Keepsakes